Returns Policy


We hope that you will be delighted with your preloved purchase, however, if something isn’t right, for any reason, please return it to us for a refund.
You have 14 days from purchase to request a refund, and a further 14 days to return it to us.

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Your refund will be processed, and a credit will  be applied to your credit card or original method of payment, within 14 days.

To return your product please send to:
Kids Exchange Limited
11, Hawthorn Rise
SK10 4AJ

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Proof of postage should be retained and ‘signed for’ shipping is recommended.

To contact us regarding your refund please email :-